Return Policy
We want customers to shop with confidence. This return policy explains the return window, eligible reasons, product condition requirements, non-returnable items, return process, and refund timeline for orders placed through E-Commerce Shop.
From the date of delivery for almost all eligible items.
Return shipping charge is not free. Customer may need to bear the return delivery/courier cost.
Pickup from your address or drop-off at an available return point.
Refund usually includes the approved product price only. Shipping/delivery charges are normally non-refundable.
Return Shipping Cost
Return shipping is not free. Customers may need to pay the return courier, pickup, or drop-off delivery cost when sending the product back for return or exchange.
Eligible Return Reasons
You may request a return within 14 days from delivery if the product is eligible and one of the following conditions applies. Please note that return shipping/courier cost is not free and may be borne by the customer unless otherwise approved by E-Commerce Shop.
- Product is damaged or defective.
- Product is incorrect, such as wrong item, size, color, fake item, or expired item.
- Product is incomplete or missing accessories, manuals, warranty card, freebies, or parts.
- Product does not match the description, specification, or pictures shown on the website.
- Size does not fit, mainly for fashion products.
Change of Mind Return
Change of mind return is allowed mainly for fashion products such as clothing, apparel, shoes, and sunglasses. The item must be unused, unwashed, unworn, and must have all original tags intact.
Condition of Returned Product
- The product must be unused, unworn, unwashed, and without customer-caused flaws.
- Original tags, manuals, warranty cards, freebies, and accessories must be included.
- The product must be packed in the original undamaged manufacturer packaging.
- Fashion items can be tried on only for fit checking.
Quality Check
After receiving the returned item, our team will check the product condition. If the product fails quality check, the return may be rejected and the item may be sent back to the customer.
Non-Returnable Items
Some items cannot be returned because of hygiene, activation, digital delivery, expiry, or product nature.
How to Request a Return
Go to My Orders and select the relevant order.
Contact support by phone, email, or WhatsApp with your order number and return reason.
Choose the item or items you want to return. Partial return is allowed for eligible items.
Select pickup from your address or drop-off at an available return point. Return shipping/courier charge is not free and may apply.
Pack the item properly with all tags, accessories, manuals, warranty card, freebies, and packaging.
After quality check is completed successfully, the refund will be processed.
Refund Timeline After Successful QC
| Payment Method | Expected Refund Time |
|---|---|
| Cash on Delivery | Usually within 30 minutes to a few hours after approval. |
| bKash / Nagad / Mobile Financial Service | Usually within 1–5 working days after approval. |
| Bank / Card Payment | May take up to 10 working days depending on the bank or payment provider. |
Need Return Support?
Please contact our support team with your order number, product name, return reason, and supporting photo/video if the item is damaged, defective, incorrect, or incomplete.